@import url('https://fonts.googleapis.com/css2?family=Cormorant+Garamond:wght@400;500&family=DM+Sans:wght@400;500;600&display=swap');
:root{--cream:#f7f4ec;--paper:#fffdf8;--ink:#171614;--green:#4f6450;--line:#e3dccb;--muted:#746f66;--red:#8a4030;--shadow:0 24px 70px rgba(23,22,20,.09);--serif:'Cormorant Garamond',Georgia,serif;--sans:'DM Sans',Arial,sans-serif}
*{box-sizing:border-box}html{color-scheme:light}body{margin:0;background:var(--cream);color:var(--ink);font:16px/1.6 var(--sans);-webkit-font-smoothing:antialiased}a{color:inherit}button,input,textarea,select{font:inherit}.skip-link{position:fixed;left:1rem;top:-4rem;background:var(--ink);color:white;padding:.75rem 1rem;z-index:100}.skip-link:focus{top:1rem}.support-header{min-height:88px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:center;padding:18px 28px;background:var(--cream)}.full-logo{display:block;width:235px;max-width:55vw;height:auto}.support-shell{max-width:1180px;margin:0 auto;padding:70px 28px 90px;display:grid;grid-template-columns:minmax(0,.8fr) minmax(520px,1.2fr);gap:80px;align-items:start}.support-intro{position:sticky;top:40px;padding-top:28px}.eyebrow{margin:0 0 14px;color:var(--green);font-size:.7rem;font-weight:600;letter-spacing:.25em;text-transform:uppercase}.support-intro h1,.ticket-heading h1,.support-card h1,.support-card h2,.queue-tools h1{font:400 clamp(2.4rem,5vw,4.4rem)/1.02 var(--serif);margin:0 0 22px}.support-intro>p:not(.eyebrow){max-width:520px;color:var(--muted);font-size:1.05rem}.promise-grid{margin-top:42px;border-top:1px solid var(--line)}.promise-grid div{display:grid;grid-template-columns:38px 1fr;gap:12px;padding:15px 0;border-bottom:1px solid var(--line);align-items:center}.promise-grid strong{font:500 1.15rem var(--serif);color:var(--green)}.promise-grid span{font-size:.88rem}.support-card{background:var(--paper);border:1px solid var(--line);padding:42px;box-shadow:var(--shadow)}.support-card h2{font-size:2.1rem;margin-bottom:8px}.form-note,.small,.privacy-note{color:var(--muted);font-size:.78rem}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field{margin:18px 0}.field label,.search-label{display:block;font-size:.75rem;font-weight:600;letter-spacing:.08em;text-transform:uppercase;margin-bottom:7px}.field label span{font-weight:400;text-transform:none;letter-spacing:0;color:var(--muted)}input,textarea,select{width:100%;border:1px solid #cfc7b7;background:white;color:var(--ink);padding:13px 14px;border-radius:0;outline:none}textarea{resize:vertical;min-height:130px}input:focus,textarea:focus,select:focus,button:focus-visible,a:focus-visible{outline:3px solid rgba(79,100,80,.28);outline-offset:2px;border-color:var(--green)}.field-meta{display:flex;justify-content:space-between;gap:12px;font-size:.72rem;color:var(--muted)}.error{margin:6px 0 0;color:#8c2e21;font-size:.78rem;min-height:1.1em}.error--form{font-weight:600}.button{appearance:none;border:1px solid var(--ink);background:var(--ink);color:white;display:inline-flex;justify-content:center;align-items:center;min-height:50px;padding:12px 24px;letter-spacing:.13em;text-transform:uppercase;font-size:.72rem;font-weight:600;cursor:pointer}.button:hover{background:var(--green);border-color:var(--green)}.button:disabled{opacity:.55;cursor:wait}.status-message{font-size:.82rem;color:var(--green)}.trap{position:absolute!important;width:1px!important;height:1px!important;overflow:hidden!important;clip:rect(0,0,0,0)!important}.success-panel{padding:25px 0 0}.success-panel h2{font-size:3rem}.success-panel .button{margin:10px 0}.support-footer{border-top:1px solid var(--line);text-align:center;padding:26px;font-size:.76rem;color:var(--muted)}
.ticket-shell{max-width:820px;margin:0 auto;padding:64px 24px 90px}.ticket-heading{margin-bottom:35px}.ticket-heading h1{font-size:clamp(2.3rem,6vw,4rem)}.ticket-meta{display:flex;gap:12px;align-items:center;flex-wrap:wrap;color:var(--muted);font-size:.78rem}.status-pill{display:inline-flex;padding:4px 10px;border:1px solid var(--green);color:var(--green);text-transform:uppercase;letter-spacing:.1em;font-size:.65rem}.conversation{display:grid;gap:16px;margin:25px 0}.message{max-width:82%;padding:20px 22px;border:1px solid var(--line);background:var(--paper)}.message--staff{justify-self:start;border-left:3px solid var(--green)}.message--customer{justify-self:end;background:#eee8db}.message-header{display:flex;justify-content:space-between;gap:20px;margin-bottom:8px;font-size:.7rem;color:var(--muted);text-transform:uppercase;letter-spacing:.08em}.message-body{white-space:pre-wrap;word-break:break-word}.reply-card{margin-top:30px}.reply-card h2{font-size:2rem}
.admin-body{min-height:100vh}.admin-header{justify-content:flex-start;gap:22px;min-height:72px}.admin-header .full-logo{width:190px}.admin-header>span{border-left:1px solid var(--line);padding-left:22px;color:var(--muted);font-size:.8rem;letter-spacing:.12em;text-transform:uppercase}.admin-header [data-logout]{margin-left:auto}.admin-shell{max-width:1500px;margin:0 auto;padding:28px}.login-card{max-width:480px;margin:70px auto}.login-card h1{font-size:3rem}.queue-layout{height:calc(100vh - 128px);display:grid;grid-template-columns:390px 1fr;border:1px solid var(--line);background:var(--paper)}.queue-sidebar{border-right:1px solid var(--line);overflow:hidden;display:flex;flex-direction:column}.queue-tools{display:flex;justify-content:space-between;align-items:center;padding:20px 22px 5px}.queue-tools h1{font-size:2rem;margin:0}.text-button{border:0;background:transparent;text-decoration:underline;text-underline-offset:3px;cursor:pointer;color:var(--green)}.search-label{padding:12px 22px;margin:0}.search-label input{margin-top:6px}.status-tabs{display:flex;padding:5px 22px 15px;gap:6px;overflow:auto}.status-tabs button{border:1px solid var(--line);background:white;padding:7px 10px;font-size:.7rem;white-space:nowrap;cursor:pointer}.status-tabs button.is-active{background:var(--ink);color:white;border-color:var(--ink)}.queue-list{overflow:auto;border-top:1px solid var(--line)}.queue-item{width:100%;display:block;text-align:left;border:0;border-bottom:1px solid var(--line);background:white;padding:16px 20px;cursor:pointer}.queue-item:hover,.queue-item.is-active{background:var(--cream)}.queue-item strong{display:block;font-size:.86rem}.queue-item span{display:block;color:var(--muted);font-size:.72rem;margin-top:3px}.queue-item .queue-ref{color:var(--green);letter-spacing:.08em}.ticket-workspace{overflow:auto;padding:36px}.empty-state{display:grid;place-items:center;height:100%;color:var(--muted)}.workspace-head{display:flex;justify-content:space-between;gap:20px;border-bottom:1px solid var(--line);padding-bottom:20px;margin-bottom:22px}.workspace-head h2{font:400 2.5rem/1.05 var(--serif);margin:0 0 8px}.workspace-meta{font-size:.78rem;color:var(--muted)}.workspace-actions{display:flex;gap:8px;align-items:start}.workspace-actions select{min-width:160px}.admin-conversation{max-width:820px}.admin-reply{max-width:820px;margin-top:30px;border-top:1px solid var(--line);padding-top:24px}
@media(max-width:760px){.support-header{min-height:76px;padding:14px 18px}.full-logo{width:210px;max-width:72vw}.support-shell{display:block;padding:38px 18px 60px}.support-intro{position:static;padding:0 2px 24px}.support-intro h1{font-size:3rem}.promise-grid{margin-top:28px}.support-card{padding:27px 20px;box-shadow:none}.form-grid{grid-template-columns:1fr;gap:0}.field{margin:15px 0}.button{width:100%}.ticket-shell{padding:38px 16px 65px}.message{max-width:92%;padding:16px}.queue-layout{height:auto;min-height:calc(100vh - 120px);display:block}.queue-sidebar{border-right:0;max-height:48vh;border-bottom:1px solid var(--line)}.ticket-workspace{padding:22px 16px;min-height:50vh}.admin-shell{padding:12px}.admin-header>span{display:none}.workspace-head{display:block}.workspace-actions{margin-top:15px}.admin-header .full-logo{width:170px}}